mabokFrequently Asked Questions

If you forget your mabok password, visit the login page and click the "Forgot your password?" link. Enter the email address or username associated with your account. We will send a password-reset link to your registered email within a few minutes. Click the link, create a new password (at least 8 characters, mixing letters and numbers), and confirm. If you do not receive the email, check your spam folder or contact our live chat team. For security, password-reset links expire after one hour; if yours has expired, request a new one. After resetting your password, log in with your new credentials.

Log into your mabok account and navigate to Settings or Account Preferences. There you can update your email, mobile number, language preference, and notification settings. If you wish to pause your account temporarily, contact our live chat team with your request; they will help you suspend access for a set period. During a pause, you cannot log in, deposit, or place bets, but your account data and balance remain secure. To resume, contact support again or log in after the pause period ends. We do not offer automatic account preferences or betting limits through the platform; these are managed by your own device settings or banking app.

Our mabok support team is available via live chat during extended hours to assist with account questions, payment issues, and technical problems. Response times vary depending on chat volume; during peak hours (evening and weekend), wait times may be longer. If live chat is unavailable, you can email our support team or leave a message, and we will respond within one business day. For urgent account security issues, use the live chat priority queue or contact support immediately. Our team speaks English and can assist users across Jakarta, Surabaya, Bandung, Medan, and Semarang.

If a deposit or withdrawal does not complete, check your account balance first—sometimes the transaction succeeds but the confirmation is delayed. If your balance has not changed after subject to verification, the transaction likely failed and your funds were not deducted. For digital wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), check your wallet app to confirm the money was not withdrawn. For bank transfers (mobile banking, local payment, online payment, e-wallet), log into your bank app to verify the transfer was not sent. If funds were deducted but did not arrive in your mabok account, contact our support team with your transaction ID or receipt; we will investigate and process a refund if needed. Refunds typically take 1–3 business days.

We at mabok do not charge fees on deposits or withdrawals. However, your bank or digital wallet provider may apply their own fees depending on the payment method and transaction type. For example, some banks charge a small fee for transfers to third-party accounts, and some digital wallets may charge a fee for certain transaction types. These fees are set by your financial institution, not by mabok, and will be deducted by them before or after the transaction. Always check your bank or wallet app's fee schedule before depositing or withdrawing. If you believe mabok has charged an unauthorized fee, contact our support team immediately with your transaction details.

RTP stands for Return to Player and represents the percentage of all wagered money that a slot game returns to players over a long period. For example, a slot with will return an average of 96 cents for every dollar wagered across thousands of spins. This is a statistical average, not a guarantee for individual sessions—you may win or lose in any single play. RTP is set by the game developer and does not change based on how much you bet or when you play. Our mabok slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) display their RTP in the game information or help menu. Higher RTP does not mean you will win more often; it is simply a measure of long-term payout structure.

Our mabok loyalty programme rewards active players with tier progression and exclusive benefits. As you place bets on football markets (Liga 1, Piala AFF, Champions League), play live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), or spin slot games, you earn loyalty points. Points accumulate toward the next tier; each tier unlocks higher cashback percentages, bonus offers, and priority support. Tier status resets monthly, so you earn points fresh each cycle. Cashback is calculated on net losses (total wagered minus total won) and credited to your account automatically. Higher tiers during Idul Fitri or Idul Adha may include special bonus offers. Check your account dashboard to see your current tier, points balance, and upcoming tier benefits.

Our mabok services are available only in jurisdictions where online gaming and sportsbook wagering are permitted by local law. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of mabok comply with their own jurisdiction's laws and regulations. If you are unsure whether mabok is available in your location, contact our support team or review your local gaming authority's guidance. We serve players across supported regions and do not accept registrations from restricted jurisdictions. Access to mabok may be blocked by your internet service provider or government if online gaming is prohibited in your area.